About two weeks ago, I received an email from a recruiter who found my profile/resume on monster.com. Her email explained that she was impressed with the versatility of my skill set, and that my kind of diversity and original, creative thinking is exactly what her company - a large manufacturer of "over 510,000 different products used to maintain facilities, solve problems, and fuel the imagination" - strives to bring on board. She ended her email with a request for a phone interview and an attachment for a job description that I couldn't, for the life of me, decipher or decode, so thick was the jargon.
Now, mind you, I spent eight years critically reading, processing, thinking about and churning out words. I've waded through an entire year of Shakespeare and all 52 of his plays; slogged my way begrudgingly through all of Geoffrey Chaucer's Canterbury Tales; devoured all 800 pages of James Joyce's Ulysses (as well as Portrait of the Artist as a Young Man and Dubliners); and spent an entire summer with the entire collection of Willa Cather's novels. I also managed within those eight years to produce God-only-knows how many 20-page essays as well as 100 pages of a master's thesis fulfilling the requirement for my creative writing program.
If anyone knows drivel, I know drivel. And this job description was full of it.
Still, what did I have to lose.
Wednesday
So, after a successful initial phone interview, I headed to the company headquarters for a three hour interview despite coming down with the first head cold I'd had since I could remember. I stopped at a drug store on the way to the interview for some pseudoephadrine-filled goodness, then headed to the interview. It was a beautiful Wednesday as my gps lead the way through the corporate landscape to the building that would be my destination. The atmosphere was modern, corporate and sterile inside; row upon row of cubicles filled a giant, open room.
A perky older lady with an updo glanced at me through her bifocals at the reception desk.
"I have a meeting with Cathy at 1:30," I explained.
She looked quickly at her day planner, then asked, "Oh, are you Shannon?"
"Yes," I nodded. She smiled warmly and handed me a clipboard with a three-page application. "If you could fill this out, I will let Cathy know you're here." She smiled briefly, dismissing me to a corner of the reception area next to an art-deco looking sculpture of giant rectangles in primary colors stacked in an alternating pattern.
I met with Cathy, a slightly rotund blond with a button nose in a mundane burgundy cardigan and matching t-shirt. Very "office casual." She spoke a language I did not speak, referring to a large catalog of over 500,000 products.
"Clearly we care a lot about presentation," she said. "You can tell that by this catalog of our products. The paper is of the highest quality, and even though it is thin, it is superior in strength." She pinched her fingers along the edge of about five pages of the giant catalog and picked the whole thing up by these pages as a demonstration.
She went on, "Our signature catalog contains more than 500,000 of the highest-quality, highest-demand products, and our supply chain and logistics management allows us to deliver those products to our customers quickly and reliably."
I met with Allison, a bubbly 20-something with calf-length boots and blond highlights through her mouse-brown hair. She spoke the same language as Cathy. I asked for clarification about what the position entailed.
"Your job as a Generalist would be to guide our diverse clientele quickly and effectively through our enormous inventory to the specific products they need to meet their business goals," said Allison without skipping a beat.
I listened attentively. As it turned out, Allison formerly worked in my field, in health education, and knew a former colleague of mine from the medical school I worked at two years ago. We discussed the struggles with grant-funded positions and why health educators aren't valued more in the medical field over nurse educators.
I met with Beth, who would be my manager. She explained her vision of the Generalist position.
"This job as I see it is not only to quickly and efficiently supply customers with the products they need, it is to ferret out more information from them so they do not have to ask the same questions the next time. Our job is to figure out what the customer needs before they even need it."r
So this is a customer service job answering phones and taking orders. The picture finally began to come into focus.
 |
| "Escape" |
I left feeling confident I would receive a job offer. I thought of the relief I would feel receiving, finally, the first paycheck and how I could finally get caught up financially.
Thursday
But then, a dread began to fill my heart. My career spans fifteen years in education and non-profit work. I am driven by jobs that do something good for others, give something back. What would this job provide? At the end of the day, I could go home knowing I helped Mr. Jones find the perfect air carbon-gouging electrodes? Sure, I could catch up on my credit card bill, but where is the intrinsic value?
Friday finds me in near panic mode, convinced I would be locked into a corporate job that lured me in with its compelling salary and sexy predictability.
So imagine my shock when I opened a rejection letter from none other than the "industry leader in distribution, operations and customer service." A generic form letter, Cathy stated that upon review of my credentials, they had chosen a candidate that more closely matched their needs.
I sighed with relief, thanking God for narrowly escaping corporate hell.
Then, I scratched my chin, furrowed my brow and thought, "who the hell do they think they are? Rejection letter! Pfft!"
It's hard to receive a rejection letter, even when it's from a position you don't necessarily want. But I seem to receive them weekly these days. I feel a solidarity with the thousands of unemployed masses seeking to find that golden opportunity, seeking to find that someone who will recognize our talents for what they are and scoop us up into their arms.
I keep trying to understand the lesson I am supposed to learn from all of this. I am trying to accept that I am exactly where I need to be right now, despite the fact that I want desperately to change where I am, both in latitude and longitude, as well as figuratively.
Monday
Perhaps what I need is another job waiting tables and bar tending. I put on some make up, curl my hair, and put on something other than a hoodie and sweatpants and head to town to an upper scale restaurant/bar. I meet with the manager who I spoke with on the phone just two days before. He is middle aged, clearly anxious for he is fidgety, constantly looking around, wringing his hands.
By Monday afternoon, I am employed as the newest member of their wait staff and bar tending crew.
Forty years old, a masters degree, and 15 years of experience in non-profit outreach, education and communications/PR and I am a bartender. It might not make a dent in the $85k I accrued in graduate school, I might not find the satisfaction or intrinsic value of "doing good" divvying out martinis and plates of Chicken Parmesan. But maybe, just maybe I can get caught up on my credit card.
Shannon Miller is a freelance writer and photographer from northeast Ohio. Her worthless resume can be viewed here
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